since 1976
since 1976
SDAC-Ford reaffirms commitment to customer care and support through its multi-channel touchpoints – ‘Digital Salesperson’ via WhatsApp, Chatbot on the website, Customer Care and Road Assist helpline as well as request for test drives, book a service and submit enquires or feedback online via the website
Sime Darby Auto ConneXion (SDAC) continues to enhance its customer enhance services in providing an additional test drive option through its Home or Office Delivery Test Drive for its vehicles.
With this added option, customers considering a Ford can now have the test drive vehicle delivered to their home instead of having to visit a physical dealership if they wish to. This service is available within a 10km radius of the customers chosen dealership. To arrange for the test drive delivery, customers can either contact a Ford dealership nearest to them, submit an online test drive request via the SDAC-Ford website or by sending a message to the Ford Digital Salesperson on the WhatsApp sales line at 019 204 1200.
“During this period, we understand that customers are in search of additional services for added convenience. That is why we are providing an additional test drive option of delivering our test drive vehicles to our customers home or office to show our commitment of continuously enhancing our customer support and service,” said Syed Ahmad Muzri Syed Faiz, Managing Director, Sime Darby Auto ConneXion.
Precautionary safety measures will be practiced by the sales consultant upon delivering the test drive vehicle, this includes the wearing of a face mask, recording of body temperature, sanitising the vehicle and sitting in the backseat to adhere to the current social distancing practices.
“For customers who prefer to visit a Ford dealership in-person, they can be assured that the necessary safety precautions to ensure the health and safety are being practiced. This includes social distancing, temperature checks upon entering the premise, hand sanitiser dispensers located in the showrooms and frequent sanitising of high frequency touchpoints,” added Muzri.
Other existing touchpoints to assist customers in getting in touch with us include our website chatbot to assist users on website navigation, Customer Care and Road Assist service line which is available 24/7 at 1300 38 3181, our online book a service appointment and submission of enquiries and feedback via the SDAC-Ford website – which is available in three languages – English, Bahasa and Mandarin.
To access our multilingual mobile-friendly SDAC-Ford website or to book your home or office delivery test drive, visit www.sdacford.com.my.
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